Delivery and Shipping
Current processing times (updated 31/7/25):
- Ready to ship items is 1 to 2 business days.
- Made to order Iron work 1 to 3 business days.
- Made to order Silver work 2 to 4 weeks.
All UK orders include Delivery. International order are going through courier post, at a discounted rate.
We are based in the United Kingdom, but we ship worldwide, with a few exceptions.
We do not at the moment process import duty, VAT, GST or Sales taxes for you, so please be mindful that to some locations additional costs may apply.
Following are more country specific details.
United Kingdom
Our standard delivery is using Royal Mail Signed For. This can take from 1 to 3 days to arrive and will need a signature on delivery. If you would rather not sign for delivery, please choose First Class delivery, no signature needed at checkout.
Special Delivery Next day is available at checkout. This will also be signed for. If you put your order in before 9 am Monday to Friday, your parcel will arrive the following day before 1 pm.
United States
Our standard delivery is currently with Royal Mail. The average transit time is 5 to 12 days. Tracking is included.
Sales tax has not been included in your purchase.
At the moment we are unable to offer a Delivery Duty Paid service. Orders arriving to the USA after the 29th of August 2025 will be subject to import duty. At the moment I am unable to give you an exact estimate on how much this duty is going to be. At the worst it will be a flat rate of $80 to $200 per item. At the best I expect it to be 15% and a handling fee to USPS.
Canada
Our standard delivery is currently with Royal Mail. The average transit time is 5 to 12 days. Tracking is included.
Customs duties are likely. These depend on your province. There are also brokerage fees to the courier.
Australia
Our standard delivery is by Royal Mail. The average transit time is 8 to 14 days. Tracking is included.
The customs threshold to Australia is very high, so it is unlikely you will reach it purchasing from us. GST has not been charged or remitted by us.
European Union
Our standard delivery is currently with Royal Mail. The average transit time is 5 to 12 days. Tracking is included.
We currently do not collect VAT or taxes. Import VAT and duties will be charged by your postal service.
If you wish to pay the import VAT in advance, please purchase through our Etsy shop at Taitaya.etsy.com. If the item you are wanting to buy is not listed, please message me so I can make it available on Etsy for you.
The rest of the World
We will do our best to ship to you where ever in the world you are.
Please allow up to 3 weeks for delivery, some locations longer. There are a few countries we cannot ship to, if you are in one. Send us a message and we can look at other options.
Please check your local customs regulations on what you can import and how much the customs duty is. Remember that there may be other fees associated with the customs payments.
Our Guarantees
It is very important to us that you are completely happy with the service and product you have received. This is why you have some additional guarantees in addition to your statutory rights.
Lifetime Guarantee against faulty manufacture.
As long as we are working as blacksmiths we will repair any piece we have sold to you through this website. The lifetime guarantee is for the metalwork. Leather or other materials have a shorter guarantee. We do our best to source out the best ingredients, but due to the nature of the materials, we cannot cover these.
Refurbishment Guarantee
Because of the nature of iron, we offer to refurbish any iron jewellery back to its original state. Including a brand new cord.
The cost for this is the cost of shipping, with tracking, the piece back to you and any other fees we may incur in taking the payment for the shipping. You will need to send the piece back to us, so this will mean that it can take up to a couple of months depending on our respective postal services.
Gift Guarantee
It is usually best to order gift items well in time. With international orders this can mean that the period of return expires before you have a chance to gift the piece. This is why, if you let us know the date when you will give the gift, we will extend the time that you can return or exchange to start from that date, rather than the date when you received the piece.
Assay and Hallmarks
All our silver work has been independently assayed and hallmarked at the Goldsmiths Hall in London. This is your guarantee of the purity of our materials.
Processing times
Our work is hand made. This means that with most of what we sell, we need a little time to make it for you. Each product in our shop is marked either as "Ready to Ship" or "Made to Order"
Ready to ship
These are items we have ready made and short of adding the colour of cord you choose and wrapping them up for the post, require no longer than a day to send. Providing the post office is open.
Made to Order -Iron
Items made out of iron or any items that require a customisations, like an engraving or silver inlay are typically completed in 2 to 3 days. If there are any unforeseen delays, then I will be in contact with an updated estimate.
Made to Order - Silver
These take the longest. With silver items we have to send them to London to be assayed and officially hallmarked. How long this service takes, depends on their workload and mine, as I usually need to make a few extra silver items to bring the individual hallmarking cost down. For this we like to reserve 2 to 4 weeks.
Photo Accuracy and Representation
Photographs are of the item you will receive when you order.
Safety Instructions
Intended for Adults:
These products are not designed for children.
Jewellery with pointy or heavy elements (e.g., spear, arrow pendants, pennanular brooches) should not be worn during vigorous activity, sports, or inverted movements, as they may cause injury.
Use only as intended. Do not modify or repurpose components.
Do not ingest or place components in the mouth. Small parts can pose a choking hazard.
Pennanular brooches feature sharp pins. Always wear with the pin pointing away from the neck and head to prevent injury.
Leather cords are designed to break under excessive force to prevent strangulation risks. Cotton cord and metal chains are made to be stronger.
Nickel Testing: Our metals are tested for active nickel content, but individuals with metal sensitivities should take precautions.