It is very important to us that you are completely happy with the service and product you have received. This is why you have some additional guarantees in addition to your statutory rights.
Lifetime Guarantee against faulty manufacture.
As long as we are working as blacksmiths we will repair any piece we have sold to you through this website. The lifetime guarantee is for the metalwork. Leather or other materials have a shorter guarantee. We do our best to source out the best ingredients, but due to the nature of the materials, we cannot cover these.
Because of the nature of iron, we offer to refurbish any iron jewellery back to its original state. Including a brand new cord.
The cost for this is the cost of shipping, with tracking, the piece back to you and any other fees we may incur in taking the payment for the shipping. You will need to send the piece back to us, so this will mean that it can take up to a couple of months depending on our respective postal services.
It is usually best to order gift items well in time. With international orders this can mean that the period of return expires before you have a chance to gift the piece. This is why, if you let us know the date when you will give the gift, we will extend the time that you can return or exchange to start from that date, rather than the date when you received the piece.