Delivery and Shipping
Current processing times (updated 21/8/25):
- Ready to ship items is 1 to 2 business days. (USA 2 to 6 days)
- Made to order Iron work 1 to 3 business days. (USA 2 to 6 days)
- Made to order Silver work 2 to 4 weeks.
All UK orders include Delivery. International order are going through courier post, at a discounted rate.
We are based in the United Kingdom, but we ship worldwide, with a few exceptions.
We do not at the moment process import duty, VAT, GST or Sales taxes for you, so please be mindful that to some locations additional costs may apply.
Following are more country specific details.
United Kingdom
Our standard delivery is using Royal Mail Signed For. This can take from 1 to 3 days to arrive and will need a signature on delivery. If you would rather not sign for delivery, please choose First Class delivery, no signature needed at checkout.
Special Delivery Next day is available at checkout. This will also be signed for. If you put your order in before 9 am Monday to Friday, your parcel will arrive the following day before 1 pm.
United States
Our standard delivery is with the courier DPD. The average transit time is 3 to 6 days. Tracking is included.
Sales tax has not been included in your purchase. If you would like to pay sales tax at point of purchase, please buy from our Etsy store taitaya.etsy.com.
Orders placed by Monday 25th (Sunday 24th for customized) will be shipped as normal with DPD Express. Orders placed after will be dispatched as soon as a DDP (Delivery Duty Paid) service becomes available. This means I will pay the duty in advance so you won't be presented with additional fees at customs.
Canada
Our standard delivery is currently with Royal Mail. The average transit time is 5 to 12 days. Tracking is included.
Customs duties are likely. These depend on your province. There are also brokerage fees to the courier.
Australia
Our standard delivery is by Royal Mail. The average transit time is 8 to 14 days. Tracking is included.
The customs threshold to Australia is very high, so it is unlikely you will reach it purchasing from us. GST has not been charged or remitted by us.
European Union
Our standard delivery is currently with Royal Mail. The average transit time is 5 to 12 days. Tracking is included.
We currently do not collect VAT or taxes. Import VAT and duties will be charged by your postal service.
If you wish to pay the import VAT in advance, please purchase through our Etsy shop at Taitaya.etsy.com. If the item you are wanting to buy is not listed, please message me so I can make it available on Etsy for you.
The rest of the World
We will do our best to ship to you where ever in the world you are.
Please allow up to 3 weeks for delivery, some locations longer. There are a few countries we cannot ship to, if you are in one. Send us a message and we can look at other options.
Please check your local customs regulations on what you can import and how much the customs duty is. Remember that there may be other fees associated with the customs payments.